MAKE MY EVENT EASY (MMEE)

RETURN POLICY

IMPORTANT NOTE

Make My Event Easy (MMEE) is primarily a marketplace and technology platform for event-related SERVICES. It does not ordinarily sell physical products directly to Customers. Accordingly, a conventional e-commerce product return process generally does not apply to MMEE's principal business.

This short policy is prepared primarily to provide a clear public-facing position and to satisfy payment-gateway or merchant onboarding requirements where a separate Return Policy is requested. If MMEE later introduces physical products, merchandise or a Provider category involving delivery of goods, the policy will be updated and uploaded.

1. Scope

This Return Policy applies to transactions conducted through the Make My Event Easy Platform where a separate product-return process is relevant.

MMEE primarily facilitates bookings for event-related services rather than the direct sale of physical goods.

2. Services — No Physical Return

Services such as catering, photography, decoration, venue services, musicians, event staff, transportation, security, generators and similar event services are not physical products that can ordinarily be returned.

For these services, any cancellation, refund, non-performance or service-quality issue is governed by the applicable Booking terms, Provider terms and the MMEE Refund & Cancellation Policy.

3. Physical Goods Supplied by a Provider

If a Provider's event service includes the supply or delivery of physical goods, the applicable return, replacement or exchange arrangements will be determined by the relevant Provider and the terms disclosed for that Booking.

Customers should review any such product-specific terms before confirming the Booking.

Where applicable law gives a Customer a mandatory right concerning a physical product, that right will not be excluded by this Policy.

4. Damaged, Defective or Incorrect Goods

Where a Booking expressly includes physical goods and those goods are delivered damaged, defective, and materially different from the confirmed description or otherwise subject to a legally recognized defect, the Customer should notify MMEE and/or the relevant Provider promptly.

The applicable remedy may include replacement, correction, refund or another remedy depending on the nature of the issue, the Provider's terms and applicable law.

5. How to Raise an Issue

A Customer should provide the Booking reference, Provider details, description of the issue and reasonable supporting evidence such as photographs or delivery records where relevant.

MMEE may assist with communication and resolution but is not automatically the seller or manufacturer of a physical product supplied by an independent Provider.

6. No Waiver of Statutory Rights

Nothing in this Return Policy excludes limits or overrides any mandatory consumer protection or other statutory right that cannot lawfully be excluded. Where applicable law provides a stronger remedy than this Policy, the legal requirement will prevail.

7. Policy Changes

MMEE may update this Policy if its business model changes, including if MMEE begins directly selling or shipping physical goods. Material changes will be communicated as required by applicable law.

8. Contact Details

Make My Event Easy

(a) Legal Entity: Delhi Jurisdiction

(b) Registered Office: B – 14, Dayanand Colony, Lajpat Nagar – 4, New Delhi, PIN – 110024

(d) Email: aniljotz@gmail.com

(e) Grievance Officer: Colonel Anil Jotwani (Retired)

(f) GSTIN: 07AKEPJ5818P3ZM

(g) Website: https://makemyeventeasy.com

9. Effective Date

This Return Policy is effective from 12 August 2026.